Document Status: Customer Shareable Version: 1.0

1. Purpose

This document describes OurMind’s customer onboarding and offboarding process.

The purpose of this procedure is to ensure that customer accounts and customer data are managed securely throughout the customer lifecycle while supporting compliance with ISO/IEC 27001 and the General Data Protection Regulation (GDPR).

2. Customer Onboarding

2.1 Onboarding Initiation

The onboarding process begins when a customer signs up via email to access the OurMind platform.

2.2 Customer Agreement

As part of the onboarding process, customers agree to OurMind’s:

• Terms and Conditions
• Privacy Policy
• Data Processing Agreement

2.3 Account Setup

Customer accounts are created, access credentials are provided, and account verification is performed using the customer’s email address.

2.4 Training and Documentation